Do I pay anything upfront for Concierge work?

No. The approved costs are fronted with zero due until closing, then repaid from your sale proceeds. Depending on the state, fees or interest can apply, and the program's loans are provided by Notable Finance, LLC, so we confirm the exact current terms with you in writing before any work starts.

What if my home doesn't sell?

Repayment comes due at closing, at listing termination, or twelve months from the start date, whichever comes first. We plan the prep around work that protects the sale, and we walk you through the program's terms before you commit. The right answer for your situation is part of the listing conversation, with no pressure. We are not tax or legal professionals; bring your questions and we'll talk it through directly.

Who decides what gets done?

You do, on our recommendation. We bring a prioritized prep plan built on the comps and the buyer pool; you approve the scope before anything begins.

Do I have to list with you to use Concierge?

The program requires listing with Compass, and the prep plan is part of how we run a listing. Craig co-founded the Compass Huntington Beach office; his official program page is at compass.com/concierge/craig-ratowsky if you want to read Compass's own description.

Individual results vary, right?

Right. No prep program can guarantee a price or a timeline, and we'd be suspicious of anyone who says otherwise. What we can promise is honest scoping: if a dollar of prep won't earn itself back on your specific home, we'll tell you to keep it.

Compass · Concierge

Concierge: get fronted for the prep, with zero due until closing.

The first week on the market is the most important, and presentation drives it. Compass Concierge fronts the cost of getting your home ready, more than 100 home improvement services, with nothing due until closing, so a tight cash position never forces you to launch a home that isn't at its best.

What it can cover: 100+ services

Staging, interior and exterior painting, flooring and carpet, cosmetic renovations, kitchen and bathroom improvements, deep cleaning and decluttering, landscaping and fencing, electrical and plumbing work, HVAC and roofing repair, pest control, moving and storage, even seller-side and sewer lateral inspections. On the coast we also coordinate the prep the program list doesn't imagine, like pre-list seawall and dock inspections in the Harbour, so a buyer's inspector never gets the first look at your file.

How the money works

The agreed cost of the approved work is fronted with zero due until closing. You repay it from the proceeds at sale, at listing termination, or twelve months from the start date, whichever comes first. Financing is provided through Compass's lending partner, and depending on the state, fees or interest can apply, which is exactly why we confirm the current program terms with you in writing before any work begins. No surprises at closing.

The four steps

First, we walk the home and decide together which services would actually move your sale price, and set the budget. Second, we engage the contractors and vendors and manage the work. Third, the transformation wraps and we launch the listing. Fourth, payment comes out of the closing. You never write a check during the process.

What the numbers say

Compass program materials cite a 147 percent cost recovery on hardwood floor refinishing, a potential 400 dollar return for every 100 dollars invested in staging, and roughly half of agents reporting that staging reduces days on market. Every home is different and results are never guaranteed, but the direction of the math is consistent: presentation work done before launch earns more than it costs far more often than not.

How we actually use it

We don't improve for the sake of improving. We build a prep plan tied to your comp set and buyer pool, fund the items that earn their cost back, and skip the ones that don't. The goal is a stronger first weekend, not a bigger invoice. It's one piece of the same launch system as our Private Exclusive pre-market and the timed public release.

Common questions

Do I pay anything upfront for Concierge work?: No. The approved costs are fronted with zero due until closing, then repaid from your sale proceeds. Depending on the state, fees or interest can apply, and the program's loans are provided by Notable Finance, LLC, so we confirm the exact current terms with you in writing before any work starts.
What if my home doesn't sell?: Repayment comes due at closing, at listing termination, or twelve months from the start date, whichever comes first. We plan the prep around work that protects the sale, and we walk you through the program's terms before you commit. The right answer for your situation is part of the listing conversation, with no pressure. We are not tax or legal professionals; bring your questions and we'll talk it through directly.
Who decides what gets done?: You do, on our recommendation. We bring a prioritized prep plan built on the comps and the buyer pool; you approve the scope before anything begins.
Do I have to list with you to use Concierge?: The program requires listing with Compass, and the prep plan is part of how we run a listing. Craig co-founded the Compass Huntington Beach office; his official program page is at compass.com/concierge/craig-ratowsky if you want to read Compass's own description.
Individual results vary, right?: Right. No prep program can guarantee a price or a timeline, and we'd be suspicious of anyone who says otherwise. What we can promise is honest scoping: if a dollar of prep won't earn itself back on your specific home, we'll tell you to keep it.

Next step

Wondering what prep would actually pay off?

We'll walk your home and build a prep plan tied to your comp set, funded through Concierge where the return is clear.

Schedule a strategy call How we sell